Privacy Policy

Your privacy is important to us at Wynnum Music Centre. It is for this reason that we will never sell, give or provide your information to a third party unless requested by a legal authority. To the best of our ability we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your information is stored and will only be used for

· Internal record keeping

· From time to time promotional and informational emails, we promise never to spam you

· Improving our products and services

At any time you are able to unsubscribe from our email list by clicking the unsubscribe button on the bottom of the email.

Our site is linked to other websites so that you are able to gather more information to ensure that you have a better experience with choosing products. Please be aware that these sites may collect your data so we ask that you check their privacy policy if you have any concerns.

Cookies are in use however we limit, as much as possible, the amount of data collected. Cookies help to analysis web traffic and helps to tailor your browsing experience. We do not extensively use cookie information and instead rely on analytics provided by Google, social media and our own website. This data is only used so that we can continue to provide you, the customer, with the best possible experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you ever feel that there is suspicious activity or misinformation, please contact us as soon as possible.

We do not offer Refunds or replacements for change of mind as per the ACCC Website

 We do not offer Refunds if wrong product are selected by the customer. 

 If the item shipped is incorrectly picked, by Wynnum music staff member, we ask you follow these steps

                     · Email us with your name, invoice number, product name so that we can action your complaint

                     · The item must be unused, sealed in the packaging and packaging must be undamaged      

We do not offer refunds for ex demo stock, scratch and dent items and where a reduced purchase price is given due to imperfections. If the item has separate issues that deems it unusable the customer is offered 

                      · Repair of the separate issue

                      · Replacement of the item with the customer expected to pay the balance of full RRP

In the event an item has to be returned to us, all freight costs are to be borne by the purchaser. With the exception of faults or warranty claims where freight costs are at the discretion of the importer of the item in question.

You are entitled to a refund, repair, exchange or credit (at the digression of the manufacturer) if the products you have bought are:

• Faulty / not fit for purpose;
• significantly different to those shown or described to you

We package items in a way that, to the best of our ability, gets them to you safely. If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. When receiving goods the freight company will not be held responsible for any damaged goods once the item has been singed for. 

Before signing for shipped goods

           · Check the box thoroughly for any damage like punctures, moisture or tearing in the packaging. 

          · If the  box has damage make sure that the drivers has marked the box as damaged and sign for the goods accordingly.

If you require any additional information or are unhappy please contact us

We ask that you read the product warranties as is listed in product leaflet by the manufacture. Warranty terms will be followed as is stepped out by the manufacturer.

In the event an item has to be returned to us, all freight costs are to be borne by the purchaser. 

With the exception of some faults / warranty claims where freight costs are at the discretion of the importer of the item in question. This will be discussed at the time of claim.

In the event of a warranties claim we ask that you follow these steps

· Email us with your name, invoice number, product name so that we can action your complaint 

· Please include in the Email photos where appropriate

· Please give a detailed description/account of the issues that are of concern

Warranty list

Guitars

Essex/SX 2Years  

Valencia 2Years

Tanglewood 5Years 

Washburn 5years

Aria 1Year 

Bryden Bluegrass 2Years

Cort 1Year

Ukuleles

Mahalo 2years 

Kealoha 1Year

Amplification/Electronics

Behringer 3Years 

Carson Powerplay 2years

Dunlop 2years 

Laney 3Years, Laney Speakers/Drivers 1Year, Laney Valves 90days

MXR 2Years 

Shadow 5Years

Snark 2Years 

NUX 1Year

Drums/Percussion

Carlsbro 2Years

D-tronic 2Years

Behringer 3Years 

Mano 2Years

Mitello 2Years 

Majestic 1 Year

Orchestral Strings

Stentor 3Years 

Hindersine 1Year

Vivo 1Year 

Valencia 2years

Brass & Woodwind

Juipter 5Years  

Wisemann 1Year

Trevor James 1Year

Piano and Keyboards

Kawai 5Years 

Hemingway 3Years

Miscellaneous Items

Please read  manufacture Warranty terms and conditions or contact store for items that are not listed.